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Tuesday, 21 August 2012

UK employers 'seeking customer service skills'

UK employers are currently seeking employees who have broad skillsets that include examples of customer service, one analyst has observed.

According to John Bell, policy editor at ESF-Works, when it comes to more specific qualities that employers are looking for, there remains a number of customer service gaps in the UK.

He pointed out that it is currently a very competitive marketplace, with many companies struggling, and this is often due to a lack of customer service skills throughout their organisation.

"The successful [companies] are the people who have got the staff that can really sell effectively and offer very high levels of customer service. That is also quite lacking," Mr Bell said.

Mr Bell added that sales and customer service skills are relevant across every sector, particularly in any kind of public customer-facing roles.

"Levels of customer service expectations on the part of consumers are ever-higher. I think it is something that isn't necessarily as available as it should be among the people that are actually having to deal with them," he concluded.

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Posted by Nikki BarristerADNFCR-1617-ID-801433597-ADNFCR

Source: The Sales Executive News

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