Bank workers 'still under pressure to deliver sales targets'

Which? believes that bank staff are still being pressurised by bosses to push unsuitable products to customers.

The consumer watchdog conducted research between October and November and found that 65 per cent of workers with sales targets now feel more pressure than ever to deliver.

More than 550 staff at HSBC, Royal Bank of Scotland, Lloyds Banking Group, Barclays and Santander were quizzed.

The research comes after the banking sector was criticised for its mis-selling of payment protection insurance (PPI), with the Financial Ombudsman Service receiving 135,170 new complaints, of which 85,562 - or 63 per cent - were about PPI in the first half of 2012.

Which? also found that 46 per cent of financial workers had known colleagues who have knowingly mis-sold products to reach their goals.

The British Banker's Association responded by explaining that staff incentives are now based clearly on customer service criteria

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Via: Salespeak News