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Friday, 13 January 2012

Older workers 'have great interpersonal skills'

The interpersonal skills of older workers make them an excellent addition to a workplace environment, according to one expert.

Dr Dianne Bown-Wilson, chief executive of In My Prime, said that this is often due to the "pre-technological education" of this demographic, meaning they generally tend to have very good  written and spoken communication skills.

"They are most likely to be valued for their interpersonal skills in areas such as communication, empathy and patience, and also their attitude towards work which may be demonstrated in their commitment, stability and reliability," she explained.

Ms Bown-Wilson added that older people often have better-developed customer service skills, resulting from their experience of life and work, which leads to a certain "resilience and adaptability".

It comes after the latest research from Aviva found that 86 per cent of older workers believe they could do a better job than some younger people at their roles.

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Posted by Wayne BlyADNFCR-1617-ID-801263985-ADNFCR

Source: The Sales Executive News

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