Hilary Jeanes, leadership coach and human resources consultant at PurpleLine Consulting, said there are many things that employers need to bear in mind to keep a good working relationship with their workers.
She said that sales managers and other leaders should find out what works for their staff, whether this is pay linked to performance, training or holidays, as different people want different things and at different stages of their lives.
"[Don't] think that people will know what's going on in the team [or] business. Communicate frequently to keep people in the loop and make sure they know how to get more information if they want it," the expert advised.
Ms Jeanes added that managers should also not forget that the employees are ambassadors for their organisation, so if they are happy they will give positive messages to customers and to other prospective recruitment candidates.
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Posted by John Oak
Source: The Sales Director News
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