Chris Moore, managing director of Adecco Group Solutions, made the comments after a study by his organisation found that there are major benefits to making temporary workers feel like a permanent part of the organisation, despite some firms failing to do this.
He explained: "The reality is that in many cases temporary workers are frontline, customer-facing staff, whether that be in person or over the phone, and therefore represent the face of the brand."
Therefore, employers that do not take steps to ensure that these staff are engaged and integrated into the culture and values of the company are taking "huge risks", he noted.
Mr Moore explained that agency workers are "extremely valuable" to a huge number of employers and have much to offer in terms of their varied experience and specialist expertise, often providing the most up to date skills and a "useful, fresh perspective" within an organisation.
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Posted by Nikki Barrister
Source: Salespeak News